Where were the warranty details for the computer itself? I could maybe understand why the warranty details were missing if the ship date was only a few weeks ago, but over a year ago?Įnhansoft has a great relationship with the Dell team, so we touched base with them about this issue. Next, I looked at the results from the Dell Warranty Status API.Įrr, that didn’t look right!! This data only showed me when the computer was shipped, back on January 24, 2019. Huh? Why is the warranty information not available? Something was not right, so I needed to dig deeper. Given that the warranty length seemed unusual, I clicked on the View Warranty Details link for more information. You can see from the above screenshot that the warranty look-up page, or should I call it, the warranty check page, says that this computer warranty is set to expire on. I first started my investigation by using the Dell Warranty Status look-up page. Why was that unusual? Normally, a computer warranty is no more than 3 or 4-years, so a 6-year warranty is definitely atypical. The other day, I was asked to look into why a Dell computer showed a warranty expiry date in 2026.
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